Czechia’s business services sector will reach around 214,000 jobs this year, spread across 380 operating centers. However, the sector is undergoing a structural transformation. According to a new report from the Association of Business Service Leaders (ABSL), the priority is no longer just growing headcount. Instead, the main goal today is boosting productivity per employee. This is achieved mainly through process automation and the adoption of AI-driven systems.
Foreign Investment Increasingly Focused on Added Value
Over the past 15 to 20 years, foreign direct investment in Czechia has changed direction. Specifically, it has shifted away from large-scale manufacturing toward higher-value sectors. These include research and development, advanced technologies, and business services. In 2025, for example, 68% of centers increased their headcount. In addition, 64% plan further growth in 2026. At the same time, however, 80% of companies aim to raise productivity with their current workforce. 73%, meanwhile, are accelerating digital transformation. More than half, finally, are strengthening their analytical and reporting capabilities.
New Opportunities for Foreign Professionals
Over 40% of employees at Czech service centers are foreign nationals. As a result, roles are shifting away from repetitive back-office tasks toward more skilled work. These include, for instance, process design, data analysis, and the management of AI-based systems. For this reason, skills in AI deployment, digital transformation, and advanced analytics are particularly in demand. Not surprisingly, 80% of centers have already adopted artificial intelligence solutions.
Labor Legislation as a Barrier to Growth
Despite the sector’s international scope, Czech regulations remain an obstacle. Extended remote work from abroad, for example, is not permitted. In addition, visa and work permit procedures for non-EU citizens remain complex. To make matters worse, a new law that came into force in October 2025 introduced stricter rules. These affect foreign workers, including EU citizens on standard contracts.
A Pillar of the Czech Economy
The IT and business services sector employs 200,000 people and generates CZK 210 billion in annual wages. Of this, CZK 90 billion is spent locally, while CZK 24 billion is paid in income tax. Thanks to this multiplier effect, the sector indirectly supports a further 140,000 jobs. Ultimately, the sector’s future will depend on its ability to combine technological innovation with legislation better suited to a global workforce.
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